SLIPPERS

shipping 

*oversized and/or heavy items such as strollers, car seats, doll strollers + doll houses are subject to actual shipping costs.  pricing will be reflected at checkout

**oversized and/or heave items such as strollers, car seats, doll strollers + doll houses are unable to be shipped via priority mail

orders are typically processed and shipped within 24 hours. please allow extra time for processing sale orders. over the weekend, please allow an additional 1-2 business days for order processing. 

we ship anywhere within the united states. estimated shipping costs and delivery times are provided at checkout. while we aim to meet delivery estimates, delays may occur due to carrier issues or service disruptions, weather conditions or unforeseen circumstances, or high order volumes during sale periods. once an order has shipped, we are not responsible for lost, stolen, or damaged packages. 

RETURNS

if you are not completely satisfied with your order, you can return your items in their original condition and packaging for a refund within 30 days from the date of purchase. all sale items are FINAL SALE.  for gear items specifically, the box must be unopened with all seals intact to be eligible for return. exchanges can be made in-store only. if you are hoping to exchange an online order, we ask that you submit a return request and then place a new order for the item(s) you would like.

with a receipt, refunds will be made to the original form of payment, which can take up to 10 business days to credit your account. without a receipt, a store credit will be issued at the current retail price. all sale items are final and cannot be returned or exchanged.

for in-store returns and exchanges, bring in your item(s) along with the receipt.

to return an online order via mail, simply email us at hello@shopbornbaby.com with your request and we will reply back with a shipping label. place the shipping label on the return package along with the original packing slip.  securely seal the package and drop it in your mailbox or at your nearest USPS location. once the package is received, a refund will be issued to the original form of payment, less a $7 return shipping cost (with the exception of gear and other large items). for larger items such as car seats, strollers, or bouncers the actual return shipping costs will be deducted from your refund, which you will be notified of the shipping cost during the returns process. original shipping charges are non-refundable.

again, for gear returns specifically, the box must be unopened with all seals intact to be eligible for return within 30 days. if you are not returning gear in-store the actual return shipping costs will be deducted from your refund and any original shipping charges are non-refundable.

for nuna products, know that your gear is covered under their warranty policy, and you can reach out to them directly with any issues or concerns.

please check out our faq page, and email us at hello@shopbornbaby.com with any questions.