FAQ

we accept american express, apple pay, discover, google pay, mastercard, meta pay, shop pay, and visa. we do not accept checks or cash.

use the "forgot password" link on the login page to retrieve or change your password.

we encourage creating an online account with your email to access easier checkout, order tracking + order history.

contact us at hello@shopbornbaby.com for assistance.

we are always happy to help modify orders if needed, but know that we try to ship quickly so please let us know as soon as possible. assuming your order has not shipped yet, contact us at hello@shopbornbaby.com or by phone at 678-626-1860 for assistance with order changes.

since the beginning, we have worked closely with morgan beatton photography to create content for our website and social media. not only does she capture imagery that is true to our brand, she is a joy to work with. for personal or professional photography, we would highly recommend her.

while we wish we could say we did it all ourselves, we were fortunate to find + work closely with jamie krywicki wilson of krywicki interior design to bring our atlanta store to life. we are often asked for her information or selection details, from our bathroom tile to custom wallpaper - and are always happy to share.

monday to saturday: 10a - 5p, sunday: 12 noon - 4p.

we are located in the buckhead area of atlanta, at 3229 cains hill place, atlanta, ga 30305.

there is free parking directly outside of our store front.  if all spots are full, there is ample parking available in the lot across the street.

local pickup is available for free at our atlanta shop.  select this option at checkout + you will receive an email when your order is ready. we do our best to process these the same or next business day.

yes, we love partnering with local atlanta businesses for pop-ups and special events.  contact us at hello@shopbornbaby.com if you are interested in collaborating with us.

yes, all items listed on shopbornbaby.com are also available in our atlanta shop. 

we keep a variety of gear on display in our atlanta store for customers to try out in person. this includes multiple products from nuna, doona and baby björn - ranging from infant car seats to convertible car seats, travel strollers, single and double strollers, baby bouncers + others.

please know that as new products are released, the exact models can change. you can always call the store to confirm if a specific style you want to see is available. 

as moms, we know that selecting gear for your little one can be a stressful process, so we have done our best to simplify this at BØRN BABY by selecting only the brands we recommend most. we take great care training our staff to help demonstrate the products + answer your questions, and we always have an assortment of gear items on display to help you make these important decisions.

anything listed in stock on our website is available for immediate purchase in store.  while most gear items we have in stock are black or grey, know that we can always special order any gear product for you in a different color or style from our key brands. please contact us with questions about what is in stock or to create your custom order via email at hello@shopbornbaby.com or phone at 678-626-1860.

yes, we offer several brands specializing in organic cotton clothing or bamboo, which are great fabrics for sensitive skin.  our kyte baby products are made from incredibly soft bamboo our customers love, or check out our colored organics, jamie kay, and konges slojd collections for a variety of soft, organic styles.

we care deeply about selecting brands we love who prioritize ethically sourced fabrics + production processes.  at the bottom of each product description on our website, the location where the product is made and produced is listed.

we carry newborn + children’s clothing, accessories, gear and gifts.

all items that we recommend for personalization can be found here. if there is an item not on this page that you would like personalized, please email us at hello@shopbornbaby.com or call 678-626-1860 so that we can review it for you.

no, all of our personalization is hand-stitched by one of our atlanta team members.

all details on the process for personalization orders can be found on our personalization page.

personalized items are typically ready to pick up or ship in 3-5 days. during holiday or sale periods this can be longer. you can always find the current lead time on our personalization page.

sometimes. if you need an item personalized faster than 3-5 days, please email us at hello@shopbornbaby.com or call 678 626 1860. while we cannot promise it every time, we will do our best to make it happen.

if you are not completely satisfied with your order, you can return your items in their original condition + packaging for a refund within 30 days from the date of purchase.  this excludes sale items marked at 40% or more, which are final sale only. 

yes, as long as the box is unopened with all seals intact, gear items can be returned within the return policy window. we follow industry standards to ensure all gear items like car seats + strollers are safe for your little ones, which means we need to be sure it’s never been in use. keeping that seal intact gives that assurance, which is why it is the only way gear items are eligible for return.

unfortunately, no. once an item has been modified + personalized for you, it can no longer be returned.

returns in-store are free, whether you purchased the item at our store or online. 

however, when shipping a return to us, we deduct $7 from your refund for return shipping costs (with the exception of gear and other large items). for larger items such as car seats, strollers, or bouncers, the actual return shipping costs will be deducted from your refund, and you will be notified of the specific shipping cost during the returns process.
original shipping charges are non-refundable.

to return an online order via mail, simply email your request to us at hello@shopbornbaby.com + we will reply back with a shipping label. place the shipping label on the return package along with the original packing slip.  securely seal the package and drop it in your mailbox or at your nearest USPS location.

exchanges can be made in-store only. if you are hoping to exchange an online order, we ask that you submit a return request + then place a new order for the item(s) you would like. for in-store returns and exchanges, simply bring in your item(s) to the shop along with the receipt.

our goal is to ship every order that comes in that business day or the next. exceptions include personalized items or other special orders, such as custom gear orders. we ship from atlanta, georgia + depending on the items in your order, your package will ship via UPS or USPS. while we cannot control the carrier, transit times are typically between 1-3 business days.

standard + expedited shipping options are available throughout the united states, with specific pricing listed here. we offer free shipping on orders over $125, but unfortunately have to exclude some larger and heavier items like strollers, car seats, doll houses, etc.

yes, expedited shipping options are available at checkout, excluding large gear items + special orders such as personalization. if you need gear or other items shipped faster, please call us for a custom quote at 678-626-1860 + we will do our best to make it happen.

we offer a wide variety of gifts for newborn babies + children. from clothing to teethers to toys and books, we have something for every occasion, or let our sales associates help you curate the perfect gift for your needs. it’s our favorite thing to do.

while we love all of our gifting options, our customers especially love our baby gift bundles and hand-stitched personalization.  shop our gift guide for even more ideas.

yes, we offer gift wrapping.  simply check the ‘gift wrap’ box at checkout to add your $6 gender neutral gift wrap + hand-written gift message.  your gift will be beautifully wrapped in a high quality reusable gift box with ribbon, tissue paper + your custom message handwritten on a hot air balloon gift tag.  due to their size, larger items such as strollers and car seats cannot be wrapped.

yes, we are happy to help pick out a gift for any occasion.  our gift bundles are a simple way to select the amount + gender, then let us do the rest. if you want something for a different budget or special criteria, come see us in atlanta, email us at hello@shopbornbaby.com or call us at 678-626-1860 to create the perfect baby shower or children’s gift today. we love putting gifts together + are happy to help.

yes, we have a variety of gender neutral baby and children's gifts + also offer gender neutral gift bundles for $50, $75, or $100.  some of our favorite gender neutral baby shower gifts can be found in our neutral newborn essentials or sleepwear collections.  add a book, teether, or stuffed animal to any clothing item for the perfect gift.

registering at BØRN BABY is easy + simple with our babylist partnership. simply sign up or log in to your babylist account + easily add products directly from our site with the built in 'add to babylist' button. if you have a different universal registry like amazon or myregistry.com, simply add our products to your registry according to their guidelines. for a personalized registry experience, email us at hello@shopbornbaby.com to set up a virtual or in-store appointment.

digital gift cards can be purchased online via this link.  when sending a gift card to someone else as a gift, we highly recommend you send the email to yourself first, rather than inputting the recipient’s email at checkout.  this allows you to add a custom message + forward the digital gift card along with your message to the gift recipient.

your digital gift card will be emailed to you + you can enter the code during checkout. online gift cards can be used both online and in-store. simply bring your email or printed digital gift card to the shop + our sales associates will scan it at checkout.

yes, items purchased with a gift card can be returned within 30 days according to our standard return policy.  the refund will be issued to the gift card.