LIONEL

shipping

*oversized and/or heavy items such as strollers, car eats, bouncers, and travel cribs are subject to actual shipping costs.  pricing will be reflected at checkout

**oversized and/or heavy items such as strollers, car eats, bouncers, and travel cribs are unable to be shipped via priority mail

orders are typically processed and shipped within 24 hours. over the weekend, please allow an additional 1-2 business days for order processing. at this time, we only ship within the US.

returns

if you are not completely satisfied with your order, you can return your items in their original condition and packaging for a refund within 30 days from the date of purchase. exchanges can be made in-store only. if you are hoping to exchange an online order, we ask that you submit a return request and then place a new order for the item(s) you would like.

with a receipt, refunds will be made to the original form of payment, which can take up to 10 business days to credit your account. without a receipt, a store credit will be issued at the current retail price. all sale items are final and cannot be returned or exchanged.

for in-store returns and exchanges, bring in your item(s) along with the receipt. 

to return an online order via mail, click the start a return button below and follow the instructions. a shipping label will be emailed to you.  place the shipping label on the return package along with the original packing slip.  securely seal the package and drop it in your mailbox or at your nearest USPS location. once the package is received, a refund will be issued to the original form of payment, less a $7 return shipping cost (with the exception of gear and other large items). for larger items such high chairs, car seats, strollers, or bouncers the actual return shipping costs will be deducted from your refund, which you will be notified of the shipping cost during the returns process. original shipping charges are non-refundable.

Start a return